View 3 companies in Bhubaneshwar, India offering Call Center Services services!

Leading agencies include Computer Lab Pvt Ltd, Qeflox and Byteharbor. A total of 3 Call Center Services providers in Bhubaneshwar, India are ready to help. They serve clients such as MNCs, Startup, Government, Semi-Government, ECommerce businesses and Private Organizations. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Bhubaneshwar, India is 100,000. Average local salaries are around $2,000, reflecting market rates.

Average starting budget
$2,333
while min. project budget is $500
based on 3 profiles
Average hourly rate
$100
and starting from $10 / hr
based on 3 profiles
Popular skills
Listing templatesBulk listing toolsMarketplace experts
Key technical proficiencies
based on found companies
Also specialize in
Business Services (3)Call Center Services (3)IT Services & Consulting (2)Graphic Design (1)Email Marketing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 3 matching agencies

C
Bhubaneshwar, India

Computer Lab Pvt Ltd is a leading IT company in Bhubaneswar, Odisha. They offer one-stop IT solutions and services to facilitate digitization beyond imagination. With innovative IT Solutions and a legacy of 30 years of service excellence, they are the most preferred IT company in Bhubaneswar. Their core services include IT Services & Consulting, IT Staff Augmentation, Business Services, Call Center Services, Sales Outsourcing. They have expertise in data digitization, e-governance & IT-Enabled Services. Computer Lab Pvt Ltd has gained its fame as best IT company in Bhubaneswar, Odisha by receiving numerous awards from MSME, Economic Growth Society, Silicon India, Govt home ministry and many more. Their state-of-the-art Corporate office is equipped with the latest ICT infrastructure to act as the face of the Organisation.

team of 101 - 250 people

9 years of industry experience

rate $200 - $300 / hr

min project budget $5k

Q
Bhubaneshwar, India

Qeflox provides a comprehensive range of services to support businesses in achieving their eCommerce goals. With expertise in IT Services & Consulting, Business Services, Customer Service Outsourcing, Digital Strategy development, Email Marketing, Conversion Optimization, and Call Center Services, Qeflox helps clients improve their online presence, increase sales, and enhance customer satisfaction. By leveraging cutting-edge technologies like listing templates, bulk listing tools, and marketplace experts, Qeflox enables businesses to create a robust and attractive eCommerce platform that showcases their products effectively. This results in better visibility, more customers, and higher profit margins. With timely resolution of cases, efficient query management, refund, and returns, Qeflox improves account health and boosts business success.

team of 2 - 10 people

7 years of industry experience

contact for pricing

min project budget $1k

B
Bhubaneshwar, India

Byteharbor utilizes web and software development to empower startups. By leveraging e-commerce development, business services, graphic design, and digital marketing, Byteharbor helps businesses succeed through technology solutions. With expertise in SEO, SMM, and call center services, Byteharbor delivers high-quality IT services for thriving companies.

team of 2 - 10 people

3 years of industry experience

rate $25 - $50 / hr

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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