Featuring 15 companies in Pune, India that offer Call Center Services services!

Leading agencies include The-Connections, SYSCRYPTION TECHNOLOGIES PRIVATE LIMITED, Valasys Media, Ramesh chaurasia and Cleverkites. A total of 15 Call Center Services providers in Pune, India are ready to help. They serve clients such as India, Finance, Healthcare, Manufacturing, IT, Pune, Dubai, Retail, Canada and National. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Pune, India is 3,115,431. Average local salaries are around $2,000, reflecting market rates.

Average starting budget
$27,917
while min. project budget is $500
based on 15 profiles
Average hourly rate
$36
and starting from $10 / hr
based on 15 profiles
Popular skills
Power BIPower AppsPower Automate.NetPythonReactJSRPA botsAngularJSIBM iSeriesData Science
Key technical proficiencies
based on found companies
Also specialize in
Business Services (15)Call Center Services (15)Web & Software Development (9)Web Design (UI/UX) (7)Software Development (7)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 15 matching agencies

R
San Mateo, United States

Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.

team of 501 - 1000 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

Cybage is a leading IT services company that provides a range of solutions to help businesses transform their operations and improve efficiency. Their product engineering services enable clients to accelerate revenue and profits by up to 15% using their proprietary Product Intensive Engineering (PIE) framework. The company's digital transformation strategy consulting services help organizations navigate the strategic inflection point and achieve success in today's fast-paced business environment. With expertise in areas such as mobile app development, software development, big data and BI, testing services, IT services & consulting, cloud consulting, maintenance & support, business services, web design (UI/UX), digital marketing, digital strategy development, mobile & app marketing, call center services, and more, Cybage helps clients deliver value through their modern and unique delivery platform powered by data science. By leveraging tools like RPA bots, the company enables businesses to automate processes and reduce processing time, leading to improved productivity and competitiveness.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

S
Pune, India

SRV Media, a leading digital marketing agency, offers a range of services to drive business growth. With over 12 years of expertise, they provide result-driven solutions across various digital platforms. From data-driven insights to integrated digital marketing strategies, SRV Media works closely with clients to meet their goals. Their services include web and software development, business services, web design and UI/UX, app designing, graphic design, video production, digital marketing, advertising, search engine optimization, social media management, content marketing, pay per click, PR services, mobile and app marketing, and call center services. By leveraging their expertise, clients can benefit from improved online visibility, increased engagement, and enhanced brand reputation.

team of 26 - 50 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

V
Jersey City, United States

Valasys Media is a leading B2B media publishing company that provides innovative solutions for business growth. Their services include business services, marketing strategy, email marketing, market research, call center services, and sales outsourcing. These services help businesses accelerate their data center transformation, innovate with generative AI, and thrive in an increasingly competitive marketplace. With expertise in digital landscape adaptation, affiliate marketing, video content delivery, and more, Valasys Media empowers businesses to achieve their goals and reach new heights.

team of 26 - 50 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $10k

I
Itasca, United States

Integrative Systems is a trusted software development company based in Chicago, with over 20 years of experience. They offer a range of services including web and software development, IT staff augmentation, business services, and more. Their expertise spans .Net and IBM iSeries technology, making them a reliable partner for clients across North America and Canada. By leveraging their skills, businesses can improve efficiency, enhance customer experiences, and drive growth. With a focus on earning trust and delivering positive ROI, Integrative Systems is the ideal choice for companies seeking innovative software solutions.

team of 26 - 50 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $5k

T
Pune, India

The-Connections offers a range of business services to help businesses succeed. Their customer service outsourcing and call center services provide companies with a professional solution for handling customer inquiries and concerns. This allows businesses to focus on their core operations, improving efficiency and productivity. Additionally, their sales outsourcing services enable businesses to tap into new markets and opportunities, driving growth and revenue. By partnering with The-Connections, businesses can benefit from improved customer satisfaction, increased productivity, and enhanced competitiveness.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

I
Cincinnati, United States

ITCube Solutions Pvt. Ltd. offers a comprehensive range of services to drive digital transformation in businesses. Their web and software development services enable companies to create custom solutions that meet their unique needs. With expertise in testing services, business services, call center services, and more, ITCube helps organizations improve efficiency, reduce costs, and enhance customer experiences. By leveraging advanced technologies like SharePoint, MS Dynamics 365, Power BI, and .NET solutions, ITCube delivers scalable software solutions that support digital transformation. The company's robust data analytics services help businesses make informed decisions, while its robotic process automation services enable intelligent business processes. With a proven track record spanning over two decades, ITCube Solutions Pvt. Ltd. is committed to delivering future-ready digital solutions.

team of 101 - 250 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $25k

Q
Jaipur, India

QDegrees Services is a company that specializes in creating happy customers and empowering organizations to bring in customer delight and loyalty. Through strategy-driven consulting, they help businesses enhance their end customers' experience. Fueled by curiosity and rooted in research, QDegrees brings the tools, trends, and expertise that arm clients to do more. This includes leveraging CX with custom products and software solutions. By providing these services, QDegrees helps businesses improve customer satisfaction and loyalty. Their team provides a range of services including business services, customer service outsourcing, digital marketing, market research, and call center services. These services benefit clients by improving their overall customer experience, increasing efficiency, and driving growth.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

min project budget $1k

C
Pune, India

Cleverkites is a digital agency providing top-tier design, custom development, and result-oriented digital marketing. They offer web development and digital services to clients worldwide, aiming to help businesses gain topmost position on the Internet.

team of 2 - 10 people

8 years of industry experience

rate $25 - $50 / hr

min project budget $1k

T
Middletown Township, United States

Tru Performance Inc provides a range of services to help businesses accelerate and support their growth. The company offers managed IT services, software development, digital marketing, and more. With its experienced team of experts, Tru Performance helps clients overcome operational and service challenges, freeing up time and space to focus on building and scaling their business. By leveraging the latest technologies and innovative approaches, Tru Performance delivers high-quality results that drive business success.

team of 26 - 50 people

7 years of industry experience

rate $25 - $50 / hr

min project budget $5k

Shakti Enterprise Translation Services delivers high-quality, culturally relevant language solutions to clients across various industries. With a strong network of native translators and state-of-the-art technology, the company provides customized translation, localization, and content creation services. By leveraging their expertise in Indian and foreign languages, Shakti Enterprise helps businesses effectively communicate with global consumers, ultimately enhancing brand reputation and customer satisfaction. The company's services include business services, call center services, document translation, website translation, multilingual SEO, software localization, desktop publishing, transcription, interpretation, and voice-over services.

team of 2 - 10 people

40+ years of industry experience

contact for pricing

contact for pricing

R
Pune, India

Ramesh Chaurasia provides Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. These services enable businesses to focus on their core activities while ensuring timely and efficient customer support. By outsourcing these functions, companies can reduce operational costs, improve productivity, and enhance overall customer experience. With Ramesh Chaurasia's expertise in the industry, clients can benefit from increased efficiency, cost savings, and improved relationships with customers. The company's team of professionals is dedicated to delivering high-quality services that meet the unique needs of each client.

team of 2 - 10 people

7 years of industry experience

contact for pricing

min project budget $1k

Syscryption Technologies Private Limited is a leading software development company that provides reliable web development and software development services. With over 5+ years of consistent and quality development, they have completed over 1000 projects at affordable prices. They deliver work on time as per their commitment. Syscryption offers best web services for effective business growth. Their expertise includes Android software testing, UI & UX design, SaaS-based inventory management solutions, and more.

team of 26 - 50 people

8 years of industry experience

rate $50 - $75 / hr

min project budget $250k

A leading Internet Service Provider, Grace Teleinfra provides high-speed internet services at affordable rates. With over 15 years of experience and expertise, the company has connected thousands of satisfied users. It offers complete solutions for internet industry, including customer reviews and recommendations from partners. The company is committed to delivering network uptime and providing superior customer support. It also suggests its expertise for internet data needs and is part of business growth.

team of 2 - 10 people

9 years of industry experience

rate $25 - $50 / hr

min project budget $10k

A
Pune, India

Abrilix provides a wide range of services to help businesses succeed. The company offers expert web and software development, mobile app development, e-commerce development, big data and BI, testing services, AI development, virtual reality / augmented reality development (AR/VR), IoT development, robotic process automation, IT services & consulting, cybersecurity & pentesting, IT staff augmentation, business services, call center services. These services enable businesses to increase efficiency, improve performance, and drive growth.

team of 2 - 10 people

2 years of industry experience

rate $25 - $50 / hr

min project budget $25k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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