Explore 4 companies in Kochi, India providing Call Center Services services!

Leading agencies include SBL Knowledge services Ltd, HTIC Global, IPIX BPO and Data Entry India BPO. A total of 4 Call Center Services providers in Kochi, India are ready to help. They serve clients such as Finance, Small and large scale companies and Various industries, including business services. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Kochi, India is 677,381. Average local salaries are around $2,000, reflecting market rates.

Average starting budget
$3,250
while min. project budget is $500
based on 4 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 4 profiles
Popular skills
JavaPythonJavaScript
Key technical proficiencies
based on found companies
Also specialize in
Business Services (4)Call Center Services (4)Software Development (2)Pay Per Click (1)IoT Development (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 4 matching agencies

SBL Knowledge Services Ltd is a global IT outsourcing company that provides innovative solutions for businesses, governments, and communities worldwide. With over 18 years of experience in driving transformative change, we empower our clients to leapfrog competition and better serve their constituencies. Our unique, efficient, and sustainable solutions pave the way for accelerated growth, robust productivity, and risk mitigation. We have a global footprint that spans the US, Europe, Australia, and the Middle East, with specialized industry expertise to help you conquer operational challenges and seize every promising opportunity.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

min project budget $10k

Data Entry India BPO provides customized data entry services to clients with a focus on accuracy and reliability. The company offers a range of services, including online, offline, excel data entry, and more. With 100% client retention ratio, Data Entry India BPO is well-suited for businesses looking to outsource their data entry needs. By using the latest technology, the company ensures that customers receive high-quality output without additional payments. Data entry outsourcing with Data Entry India BPO helps clients widen their knowledge of service industries and markets, enabling them to make informed decisions. The company's services are designed to provide cost-effective solutions, minimizing paperwork and enhancing business processes.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

min project budget $1k

H
Kochi, India

HTIC Global provides tailored HR, digital marketing, finance, sales & IT outsourcing services to help businesses focus on their core operations. With expertise in implementing global practices and simplifying processes, HTIC Global empowers clients to thrive. Their comprehensive financial services navigate the complexities of finance with precision and expertise. Digital marketing services deliver measurable results, elevating brand presence in the digital world. Web development solutions enable online excellence and digital success. Mobile solutions ensure brands stay connected with customers. HTIC Global serves a spectrum of industries, driving innovation and success across sectors.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

min project budget $1k

I
Thenhipalam, India

IPIX BPO offers a wide range of services to help businesses thrive. Their customer service outsourcing and call center services enable companies to focus on their core operations, while IPIX BPO handles the administrative tasks. This approach benefits clients by providing improved customer satisfaction, increased efficiency, and cost savings. By partnering with IPIX BPO, businesses can stay competitive in today's fast-paced market. With years of experience in business process outsourcing, IPIX BPO has established itself as a trusted partner for companies seeking to improve their operations.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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