Leading agencies include Maxicus, Keizer Solutions Inc., Webhelp, Open Mind Services Limited and MattsenKumar LLC. A total of 12 Call Center Services providers in Gurugram, India are ready to help. They serve clients such as Retail, E-commerce, IT, FMCG, Media, Varies, Telecom, Fintech, Finance and Fashion. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Gurugram, India is 876,824. Average local salaries are around $2,000, reflecting market rates.
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Found 12 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Maxicus is a premier business process outsourcing company that leverages the power of people and technology to deliver exceptional customer experiences. With over 20 years of experience, Maxicus serves Fortune 50 brands and top unicorns, providing services such as customer service outsourcing, call center services, sales outsourcing, and digital transformation. By combining innovative technologies like data labeling and annotation services with human expertise, Maxicus helps clients maximize their revenue growth, boost customer satisfaction, and enhance the performance of digital solutions. The company's agile approach empowers businesses to scale their operations efficiently. From delightful customer support to lead generation initiatives, Maxicus provides a comprehensive suite of services that cater to diverse business needs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Specializing in providing innovative business process outsourcing solutions to clients across various industries. The company offers a range of services, including big data and BI, customer service outsourcing, call center services, content writing, and sales outsourcing. These services are designed to improve process efficiencies, bring cost savings, and enhance business performance. With expertise in quality assurance and contact center management, the company helps clients boost customer satisfaction and loyalty by setting up and managing inbound and outbound call centers. Additionally, the company supports organizations in boosting the efficiency of their back-office operations, managing channels like email, chat, and other support processes, and handling e-commerce catalog management, product discovery, seller & buyer management, and more. By leveraging cutting-edge innovations such as speech analytics, social media monitoring, interaction analytics, and data-driven insights, clients can achieve significant improvements in customer experience, agent performance, operational efficiency, and productivity. The company's outsourcing services are well-recognized and appreciated by industry-leading platforms and organizations, and its team has developed unique attributes that enable it to stand out from the competition.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Q2 Serves Infotech offers a wide range of services to enhance business operations and customer satisfaction. Their web & software development services enable clients to create high-quality online presence, while their digital marketing services help businesses reach new heights through targeted campaigns. The call center services provided by Q2 Serves allow companies to respond promptly to customer inquiries, resulting in increased customer satisfaction and loyalty. Additionally, they offer business services, data entry services, live chat outsourcing services, and offshore BPO services to cater to diverse client needs. By leveraging innovative technology and experienced professionals, Q2 Serves helps businesses streamline their operations, improve productivity, and drive growth.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
BCS Technology International Pty Ltd offers a comprehensive range of services that cater to the diverse needs of businesses. Their web and software development services enable clients to create custom solutions that improve efficiency, unlock new revenue streams, and shorten time to market. The company's mobile app development services allow clients to create engaging and user-friendly applications that enhance customer experience. BCS Technology International Pty Ltd also provides testing services that ensure the quality and reliability of their clients' products. Additionally, their big data and BI services help clients make informed decisions by analyzing complex data sets. By leveraging IT staff augmentation, businesses can scale up their operations without incurring significant costs. The company's IT services and consulting arm provides expert advice on cloud computing, ensuring that clients are well-equipped to navigate the ever-changing technological landscape. With years of experience, BCS Technology International Pty Ltd has established itself as a trusted IT consultation and services provider.
team of 101 - 250 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Keizer Solutions Inc. provides comprehensive Credentialing and Enrollment services to ensure smooth operations of medical practices. The company specializes in Medical Insurance Billing and Transportation Billing, as well as a range of other healthcare services such as precise Medical Billing and Coding, strategic Revenue Cycle Management, innovative Healthcare Technology solutions, and expert Healthcare Consulting. This expertise helps optimize financial processes, navigate complex regulations and reforms, and provide tailored solutions for Medical Practice Management needs. With a focus on efficient Medical Billing Services and Medical Reimbursement strategies, Keizer Solutions Inc. enhances the financial performance of its clients by seamlessly supporting Revenue Cycle Management (RCM) and pharmacy services that reduce costs, increase drug safety, and improve clinical outcomes.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Tech Fi Technologies offers a range of services to help businesses succeed. The company provides web & software development, mobile app development, e-commerce development, business services, web design (UI/UX), search engine optimization (SEO), social media marketing (SMM), call center services, and content moderation. By leveraging these services, clients can improve their online presence, increase customer satisfaction, and drive revenue growth. With a focus on quality, scalability, and security, Tech Fi Technologies helps businesses achieve their goals in the digital landscape.
team of 2 - 10 people
9 years of industry experience
rate $50 - $75 / hr
min project budget $1k
Navigant Technologies Pvt. Ltd. provides a range of business services, including customer service outsourcing, market research, and call center services. These services enable clients to maximize their revenue and improve operational efficiency. With expertise in technology and human resources, Navigant helps businesses navigate the digital world with ease and an innate advantage. The company's AI-driven software programs replicate the cognitive capabilities of world-class employees, ensuring exceptional customer experiences. By outsourcing non-core functions, companies can focus on their core competencies and drive growth.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Open Mind Services Limited offers a range of services to help businesses enhance their customer satisfaction and loyalty. Their inbound call centers, customer service outsourcing, and lead management services enable companies to respond quickly and effectively to customer queries. By leveraging Open Mind Services Limited's expertise, businesses can maximize their lead qualifications, outsource complex tasks, and gain a competitive advantage in the market. With a focus on operational excellence and quality insights, Open Mind Services Limited delivers exceptional patient care and support to clients across various industries, including FMCG, retail, hospitals, and medical companies.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
Avantcore Global Solutions Pvt Ltd is a leading IT services and consulting company that helps businesses transform their operations. With expertise in IT services and consulting, the company provides customers with a range of solutions including customer service outsourcing, call center services, and business services. These services enable clients to streamline their processes, enhance productivity, and reduce costs. By leveraging cutting-edge technologies such as latest programming languages and frameworks, Avantcore Global Solutions Pvt Ltd helps businesses stay ahead of the curve. The company's services are designed to meet the diverse needs of various industries including IT and software development. With a strong focus on delivering exceptional customer experience, Avantcore Global Solutions Pvt Ltd has established itself as a trusted partner for businesses looking to upgrade their operations. By partnering with Avantcore Global Solutions Pvt Ltd, customers can expect improved efficiency, cost savings, and enhanced competitiveness.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
Aquila Tech Solutions Pvt Ltd is a renowned web and mobile development company that delivers high-quality software solutions to businesses. With over 10 years of experience in the IT industry, they have honed their skills in designing complex long-term projects, including website development, e-commerce platforms, and custom mobile applications. Their focus on user-friendly designs, agile methodologies, and standard code architecture ensures that every solution meets the clients' needs. Aquila's services include web and software development, mobile app development, digital marketing, social media marketing, and business services, which can help businesses establish a strong online presence, generate revenue streams, streamline operations, and enhance brand recognition.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
Radical Minds redefines the business process outsourcing landscape with a commitment to excellence and cutting-edge technology. This trusted partner empowers businesses across diverse sectors with tailored solutions, enhancing operational efficiency and driving global growth. With over 13 years of industry expertise, Radical Minds delivers comprehensive service offerings that cater to unique business needs.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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