Leading agencies include Srisys Inc, Octopus Tech Solutions and NETGAINS. A total of 3 Customer Service Outsourcing providers in Chandigarh, India are ready to help. They serve clients such as B2C, B2B, Retail, Finance, Technology, E-commerce, Businesses and Global Businesses. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Chandigarh, India is 1,028,667. Average local salaries are around $2,000, reflecting market rates.
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NETGAINS empowers retailers with omni-channel approaches, helping them gain a competitive edge in the digital-physical continuum. By leveraging digital transformation and expert software solutions, businesses can unlock new market opportunities and reach targeted audiences worldwide. NETGAINS' services encompass web development, mobile app development, e-commerce development, IT staff augmentation, business services, customer service outsourcing, and more. These comprehensive offerings enable clients to streamline operations, enhance customer experiences, and drive growth. With a focus on innovative solutions and exceptional support, NETGAINS has established itself as a trusted partner for businesses worldwide.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Srisys Inc delivers exceptional solutions for businesses seeking to enhance their operations. By leveraging their extensive expertise in IT services and customer service outsourcing, they enable clients to achieve greater reach and efficiency. Their offerings include business services and customer service outsourcing, allowing companies to focus on growth and innovation. With over two decades of experience, Srisys Inc has established itself as a trusted partner for businesses looking to improve their bottom line. By outsourcing IT services, companies can tap into the latest technologies and stay ahead of the curve. Furthermore, Srisys Inc's customer service expertise ensures that clients receive top-notch support, enabling them to build strong relationships with their customers.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Octopus Tech Solutions offers a range of services to help businesses succeed in the digital age. Their web & software development services can create custom websites, mobile apps, and e-commerce portals that drive conversions and improve online impressions. The company's e-commerce development expertise spans multiple platforms, ensuring seamless integration with existing systems. With their call center outsourcing firm, clients can focus on core operations while Octopus Tech handles inbound/outbound calling services, voice support, and non-voice solutions like chat and email support. By providing top-notch web design, digital marketing, and search engine optimization (SEO) services, Octopus Tech helps businesses establish a strong online presence and drive business growth.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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