Find top 5 companies in Nagpur, India for your Customer Service Outsourcing services needs!

Leading agencies include RPR Services, LLC., Gravitech Dreams, Rainbow Services, Softwebwork Pvt. Ltd. and Sharon Infotech. A total of 5 Customer Service Outsourcing providers in Nagpur, India are ready to help. They serve clients such as Sports, Finance, Education, Healthcare, Real Estate, IT Industry, Manufacturing, Pharmaceutical Industry and Mortgage Field Services. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Nagpur, India is 2,405,700. Average local salaries are around $2,000, reflecting market rates.

Average starting budget
$4,250
while min. project budget is $500
based on 5 profiles
Average hourly rate
$19
and starting from $10 / hr
based on 5 profiles
Popular skills
Mixed RealityCybersecurityCloud ComputingBig Data TechnologiesBlockchain DevelopmentArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (5)Customer Service Outsourcing (5)Web Design (UI/UX) (3)Logo design (2)Big Data & BI (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 5 matching agencies

R
Wilmington, United States

RPR Services, LLC. provides first-class services to national clients through its expert team of property preservation professionals. The company offers a range of solutions for real estate, including work order processing, inspections, QC, and data processing. With years of experience in the industry, RPR Services has established itself as a trusted partner for property preservation companies of all sizes.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

min project budget $10k

G
Nagpur, India

Gravitech Dreams specializes in providing cutting-edge IT consultancy and development services to help businesses thrive in the digital age. With a focus on innovation, they deliver tailored solutions that drive results, leveraging expertise in web development, mobile app development, e-commerce solutions, artificial intelligence, blockchain development, cybersecurity, and cloud solutions. Their team of skilled professionals works closely with clients to develop customized IT solutions that maximize efficiency and drive growth. Gravitech Dreams stays up-to-date with the latest trends and advancements in technology, providing cutting-edge solutions to help businesses succeed. From Big Data and Artificial Intelligence to Mixed Reality and Blockchain development, they offer a comprehensive range of services tailored to meet specific business needs.

team of 2 - 10 people

4 years of industry experience

contact for pricing

contact for pricing

S

Softwebwork Pvt. Ltd. is a leading provider of web development and digital solutions, offering expertise in creating responsive websites, e-commerce platforms, and mobile applications. With a strong focus on quality, punctuality, and affordability, the company's team of experts delivers top-notch services to clients across various industries. From website design and development to digital marketing and hosting, Softwebwork Pvt. Ltd. provides comprehensive solutions that cater to the unique needs of businesses. By leveraging the latest methods, functionalities, and trends, the company maintains its mark of quality and ensures successful outcomes for its clients.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

min project budget $1k

S
Nagpur, India

Sharon Infotech provides expert computer repair services tailored to the specific needs of computer devices. With years of experience in repairing laptops and desktops, their team of skilled technicians can diagnose and fix any computer issues. Whether you need help with hardware, software, cyber security, or anything else IT-related, Sharon Infotech is here to provide top-quality support. Their services include laptop repair center and support services, computer repair service, customer service outsourcing, business services, call center services, web design, logo design, search engine optimization, and more. By choosing Sharon Infotech, you can ensure that your device runs smoothly and efficiently.

team of 1 person

10+ years of industry experience

contact for pricing

min project budget $1k

R
Nagpur, India

Rainbow Services empowers businesses to thrive in the digital landscape through innovative IT solutions. With expertise in Mobile App Development, Software Development, E-commerce Development, Big Data & BI, AI Development, and Business Services, clients can streamline processes, improve bottom lines, and enhance security measures. By cultivating lasting partnerships, Rainbow Services crafts bespoke solutions that redefine success. From healthcare to finance, education, manufacturing, and sports, the company's commitment extends beyond projects to deliver exceptional support and training.

team of 2 - 10 people

8 years of industry experience

rate $25 - $50 / hr

min project budget $5k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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