Leading agencies include CogentHub Pvt. Ltd., Maxicus, Creative360Venture, Callforce Global Technology and Task Virtual. A total of 13 Customer Service Outsourcing providers in Kolkata, India are ready to help. They serve clients such as Finance, Healthcare, B2C, B2B, Retail, Banking, Services, Start-ups, Insurance and Education. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Kolkata, India is 4,486,679. Average local salaries are around $2,000, reflecting market rates.
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Found 13 matching agencies
Creative360Venture is a leading digital marketing company that provides innovative solutions for businesses looking to simplify global trade. Their services include business services, customer service outsourcing, web design, social media marketing, content marketing, and affiliate marketing. These services help clients increase their market value, optimize costs, and grow their business globally. With FDA-approved PACS, tele-radiology, IT support, billing, and medical coding, Creative360Venture offers a comprehensive range of cost-effective IT solutions to achieve business goals. By leveraging cutting-edge technology and best practices, the company serves clients worldwide with high-quality services.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Maxicus is a premier business process outsourcing company that leverages the power of people and technology to deliver exceptional customer experiences. With over 20 years of experience, Maxicus serves Fortune 50 brands and top unicorns, providing services such as customer service outsourcing, call center services, sales outsourcing, and digital transformation. By combining innovative technologies like data labeling and annotation services with human expertise, Maxicus helps clients maximize their revenue growth, boost customer satisfaction, and enhance the performance of digital solutions. The company's agile approach empowers businesses to scale their operations efficiently. From delightful customer support to lead generation initiatives, Maxicus provides a comprehensive suite of services that cater to diverse business needs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Task Virtual provides expert virtual assistance to businesses, enabling them to focus on core growth initiatives. The company offers a range of services, including web and software development, e-commerce development, business services, customer service outsourcing, web design, graphic design, digital marketing, search engine optimization, social media marketing, email marketing, market research, direct marketing, call center services, and content writing. With its professional expertise and dedication to quality, Task Virtual helps businesses streamline their operations, increase efficiency, and drive growth.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
VA Talks provides innovative communication solutions to businesses, enhancing collaboration and productivity. With advanced tools and technology, they help companies streamline their operations and achieve better results. Their services are designed to cater to various industries, including healthcare, finance, and education. By leveraging VA Talks' expertise, organizations can improve their customer experience, increase efficiency, and drive growth.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
Logica Infotech Services Pvt. Ltd. offers a comprehensive range of services to transform IT applications, including Application Transformation Services, Mobility Strategic Consulting Services, and Technology Consulting Services. Their expertise in Agile frameworks ensures adaptable, fast, flexible, and effective software development processes. The company provides Inbound Call Center Services, Outbound call center services for sales-focused opportunities, and Back-office Services for customer service excellence. Logica Infotech also offers Intelligent and Orchestrated BPO Services, including Tech Support Services, Market research Services, Medical Records Indexing Services, EMR Indexing Services, HIPAA compliant BPO, and KPO services. With a focus on AI technologies, the company helps automate routine tasks across value chains, improving business efficiency. Their market research services include brand tracking surveys, consumer research, and customer journey analysis. Logica Infotech's solutions are designed to deliver value to clients throughout IT product development.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $10k
Ask Data Entry provides a wide range of data entry services to businesses, enabling them to improve their efficiency and profitability. Their expert team offers bespoke solutions for various industries, including business services, customer service outsourcing, and market research. By outsourcing data entry tasks, companies can benefit from increased accuracy, faster turnaround times, and cost optimization. Ask Data Entry's cutting-edge technologies, such as OCR and ICR programs, ensure the accuracy of digitized data. With a vast network of B2B and B2C clients, they provide automated data entry solutions to help businesses achieve their goals.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
TeleMatrix Global empowers businesses to unlock their digital potential through innovative services. With a client-centred approach, the company drives results that enhance online presence and fuel business growth. Services include website development, CRM solutions, digital marketing, and BPO outsourcing. By leveraging the latest technology and IT solutions, TeleMatrix Global helps businesses improve operations, influence productivity, and stay ahead of competitors. Effective communication, extensive research, and a commitment to timeliness are core values that underpin the company's success.
team of 2 - 10 people
2 years of industry experience
rate $50 - $75 / hr
min project budget $1k
Adway Info Pvt Ltd offers extensive support and result-driven insights to assist businesses in navigating the ever-changing demands of their customers. By sharing workloads, Adway Info enables clients to focus on core aspects of their business, ultimately driving success. The company provides personalized HR services, complete business process management, and cutting-edge technology designs. These comprehensive solutions empower businesses to achieve new heights.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Xplore-Tech is a leading provider of innovative business solutions. With over 15 years of experience, the company has established itself as a trusted partner for businesses worldwide. Xplore-Tech offers a wide range of services, including web and software development, mobile app development, business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to achieve success by improving efficiency, reducing costs, and enhancing customer experience. By leveraging the latest technologies and expertise, Xplore-Tech helps clients navigate the complexities of the digital landscape and stay ahead of the competition. The company's commitment to quality, security, and innovation has earned it certifications such as ISO 9001:2008 and ISO 27001:2005, as well as membership in reputable industry associations like NASSCOM.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
CogentHub Pvt. Ltd. is a leading provider of business services that aim to empower businesses to achieve growth and success. Their customer service outsourcing services help clients manage their customer interactions more efficiently, resulting in increased customer satisfaction and loyalty. Their call center services enable businesses to provide exceptional customer experiences, leading to improved brand reputation and revenue. By leveraging the latest technologies and tools, CogentHub Pvt. Ltd. helps businesses streamline their operations, reduce costs, and enhance their overall competitiveness. With expertise in business services, customer service outsourcing, and call center services, they empower businesses to focus on their core strengths and achieve their goals.
team of 101 - 250 people
9 years of industry experience
rate $50 - $75 / hr
min project budget $75k
SoftPointZone Infotech Pvt Ltd is a leading provider of comprehensive digital solutions. The company offers a wide range of services, including web development and designing, e-commerce solutions, SEO, social media marketing, and digital marketing solutions. These services enable businesses to create strong digital presence across the internet, convey an impeccable shopping background to clients, and stay ahead in the fast-paced online marketplace. By leveraging cutting-edge technologies like web applications, mobile applications, and social media platforms, SoftPointZone Infotech Pvt Ltd helps businesses achieve their goals and improve their overall performance.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Callforce Global Technology offers a range of services to elevate business success. Its inbound call center provides highly trained agents who align with customer needs, delivering versatile team extensions with high efficiency. Equipped with the latest tools, the company makes successful marketing calls and provides high-standard trusted professional services. Callforce Global Technology is currently working with India's largest e-commerce conglomerate to onboard 4000+ sellers each month. The company drives business value by partnering with clients to offer a competitive edge in market research companies. With innovative technologies and cutting-edge solutions, Callforce Global Technology helps organizations transform their businesses. Its services include business services, customer service outsourcing, call center services, and sales outsourcing.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $1k
TeckValley provides comprehensive virtual staffing services to businesses, enabling them to hire dedicated employees in under 8 hours. This allows companies to save on expenses such as office rent and taxes, while also reducing downtime and project delays. With TeckValley's 360-degree virtual staffing services, clients can tap into a pool of skilled remote workers across various domains. The company offers a range of services including IT outsourcing, mobile app development, digital marketing, content writing, graphics & web designing, engineering & architecture, legal support services, and medical process outsourcing. By leveraging TeckValley's expertise, businesses can streamline their operations, improve productivity, and make cost-effective business moves.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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