Leading agencies include ExpertCallers - Outsource Call Center Services, Integreon, Sarv Webs Pvt. Ltd., Firstsource Solutions and Acelerar Technologies. A total of 233 Customer Service Outsourcing providers in India are ready to help. They serve clients such as Healthcare, E-commerce, Retail, Finance, Technology, Manufacturing, Startups, Businesses, Business Services and Insurance. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Average local salaries are around $2,000, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 233 matching agencies
AthenaHealth provides comprehensive practice management solutions that deliver EHR, RCM, and patient engagement software and services. This integrated approach empowers clinicians to streamline clinical complexity, improve overall performance, and enhance care coordination. By leveraging cloud-based healthcare products and services, AthenaHealth helps reduce costs, improve patient outcomes, and boost efficiency and profitability. The company's suite of tools and platforms supports small practices and complex healthcare organizations, enabling them to scale as they grow. With a focus on expert consulting and support, AthenaHealth enables clients to maximize their performance and ROI.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
VMG BPO offers a range of services to help businesses manage their customer support tasks efficiently. Their team provides 24/7 outsourcing services, including live chat support, email support, telecalling teams, and virtual assistants. These services enable businesses to connect quickly with potential customers and respond promptly to queries. By leveraging VMG BPO's expertise in business process outsourcing, companies can enhance productivity, improve responsiveness, and reduce operational costs. With tailored teams and bespoke solutions, VMG BPO helps businesses cater to their unique needs and achieve their goals. By adopting these services, businesses can streamline their operations, increase efficiency, and drive growth.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
ThinkOwl provides AI-driven solutions to enhance customer support and boost productivity. Its platform automates business processes, enabling swift and efficient acceleration of business objectives. With ThinkOwl, companies can streamline dialogues, delivering exceptional customer service experiences and significant cost savings. The company offers AI-powered services for customer communication, process automation, document management, and more.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
DeskMoz provides 24/7 live chat support and outsourcing services to businesses. Their highly experienced agents work round-the-clock to provide excellent customer service, resulting in 3x more qualified leads. DeskMoz's live chat services are designed to be effective, responsive, and economical compared to phone support and email support. With customizable features and free live chat software, they help businesses increase sales and improve customer engagement. Their services cover website support, Facebook page support, and lead generation, making them an ideal partner for companies looking to enhance their online presence.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Ozonetel Communications provides comprehensive cloud-based call center solutions to businesses, enhancing their customer experience and driving growth. Their services include business services, customer service outsourcing, and call center services, which help clients boost agent productivity, improve customer self-service, and drive smarter search results. With its award-winning software, Ozonetel enables 100K+ agents globally to handle over 2 billion calls every year. The company's solutions are customizable to match industry needs, offering features such as IVR dialers, automated callbacks, and real-time speech analytics. By leveraging these tools, businesses can increase productivity, reduce costs, and improve overall customer satisfaction.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $10k
Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
A leading technology company, Cyfuture empowers businesses to deliver unparalleled performance through innovative solutions. With expertise in web and software development, mobile app development, and cloud computing services, Cyfuture helps clients transform their legacy systems into agile and efficient platforms. The company's analytics services provide valuable insights, enabling businesses to make informed decisions and drive profitable growth. Through its blockchain service, Cyfuture offers a secure and transparent system for data exchange and management. By leveraging cutting-edge technologies, including Google, AWS, Azure, and Alibaba, Cyfuture enables clients to stay ahead of the curve in an ever-evolving technological landscape.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
SunTec India, a leading technology and data-centric outsourced services company, provides comprehensive solutions to businesses worldwide. With over 8,530 clients from 50 countries and 1,500 full-time employees, SunTec India offers top-notch services in web & software development, mobile app development, e-commerce development, business services, customer service outsourcing, digital marketing, search engine optimization (SEO), social media marketing (SMM), pay per click, data processing, management & support. By leveraging advanced technology and human skills, SunTec India helps clients achieve a competitive edge, refine processes, create long-lasting partnerships, simplify e-commerce, grow businesses, publish visual impact, and deliver results. The company's expertise spans end-to-end data management, business process outsourcing (BPO/BPM), comprehensive back-office services, eCommerce requirements, multi-process IT outsourcing, and more.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
GetFriday offers a range of virtual assistant services designed to help busy individuals, startups, and small businesses manage their personal and business needs more efficiently. With over 15 years of experience serving thousands of customers across 80+ countries, GetFriday provides flexible and affordable solutions for managing tasks, handling administrative duties, and providing expert assistance. The company's team of skilled virtual assistants is trained in a wide range of skills and has considerable experience in handling tasks from various clients. GetFriday's services can benefit clients by saving time, increasing productivity, and improving overall business performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
24x7ServerSupport provides expert server management and support services to businesses of all sizes. With over a decade of experience, they offer a range of services including cloud consulting, business services, customer service outsourcing, and sales outsourcing. Their team of experts can help clients manage their servers, provide technical support, and optimize their IT infrastructure for maximum efficiency. By outsourcing server management to 24x7ServerSupport, businesses can free up resources to focus on core activities, improve scalability, and reduce costs. Whether it's AWS, GCloud, or Azure, their team has the expertise to handle all types of servers and provide comprehensive support services.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Go4customer is a leading call center company committed to providing exceptional customer support services. With years of experience, they have built a reputation for delivering outstanding results in all aspects of their business. Their team of skilled professionals uses the latest technology to provide 24/7 customer support, ensuring that clients receive prompt and efficient service. Go4customer's services include call center outsourcing, customer care specialist, and more. By partnering with Go4customer, businesses can enjoy cost savings, increased efficiency, and improved customer satisfaction. The company's expertise in technology and industry-specific knowledge enable them to provide tailored solutions that meet the unique needs of each client. With a strong focus on customer relationships built on trust and exceptional experience, Go4customer is an ideal partner for any business looking to enhance its profitability and customer satisfaction.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
3D Power is a leading provider of architectural visualization services, specializing in creating realistic 3D walk-through animations for builders and real estate developers. This service enhances project value by providing a realistic representation of the final product before construction begins. The company's expertise lies in creating photo-realistic 3D visualizations that captivate investors and clients. By utilizing advanced creative studios and skilled teams, 3D Power delivers high-quality images that publicize apartment projects for selling, marketing, and advertising purposes. Their services benefit real estate developers by engaging buyers and investors in their projects, ultimately increasing project success rates.
team of 2 - 10 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $10k
NETGAINS empowers retailers with omni-channel approaches, helping them gain a competitive edge in the digital-physical continuum. By leveraging digital transformation and expert software solutions, businesses can unlock new market opportunities and reach targeted audiences worldwide. NETGAINS' services encompass web development, mobile app development, e-commerce development, IT staff augmentation, business services, customer service outsourcing, and more. These comprehensive offerings enable clients to streamline operations, enhance customer experiences, and drive growth. With a focus on innovative solutions and exceptional support, NETGAINS has established itself as a trusted partner for businesses worldwide.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
ExpertCallers - a leading outsource call center services provider, helps businesses achieve customer satisfaction and loyalty. With over 12 years of experience in providing timely and efficient call center outsourcing services, they offer customized solutions for various industries such as Business Services, Customer Service Outsourcing, Email Marketing, Market Research, Call Center Services, and Sales Outsourcing. Their services enable clients to sell more and service better, empowering businesses to win customer relationships. By leveraging their expertise, companies can reinvent their business performance and achieve transformative impact.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Sarv Webs Pvt. Ltd. offers a comprehensive suite of business services, including customer service outsourcing, call center services, and sales outsourcing. Their AI unified communication platform enables businesses to connect with customers more effectively, streamlining operations and enhancing communication. With features like cloud telephony, virtual receptionist, and transactional email, Sarv helps businesses manage their communication channels efficiently. By leveraging advanced technologies like voice broadcasting and marketing automation, Sarv enables businesses to personalize their customer interactions and improve overall performance.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $10k
Altius helps businesses achieve excellence in customer relationship management, procurement planning, and workforce management. Their cutting-edge CRM platforms and process consultation enable companies to deliver exceptional products and services to their customers. With expertise in various industries, Altius provides innovative solutions for healthcare, wellness, finance, e-commerce, hospitality, energy, and utilities. By leveraging technology and best practices, Altius empowers businesses to thrive in a rapidly changing market.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Acelerar Technologies provides a range of services to support business growth, including customer service outsourcing, call center services, and backoffice solutions. These services enable businesses to streamline operations, liberate time for strategic growth, and make informed decisions with data management solutions. By outsourcing non-core functions, companies can reduce costs, increase efficiency, and access highly skilled professionals at a lower cost. Acelerar's services include virtual assistant expertise, email marketing, list building, remote offshore team services, and more.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Avantive Solutions drives innovation by solving business problems through the creative use of technology. The company invests in the latest technology trends and market best practices to determine impactful ideas for clients. Avantive Solutions provides Business Services, Customer Service Outsourcing, Social Media Marketing, Email Marketing, and Call Center Services to various industries such as Retail & eCommerce, Energy & Utilities, Financial Services, Communication & Media. By leveraging cutting-edge technology, the company helps clients meet customer needs where they are and achieve impressive results. Avantive Solutions has a culture of caring for its employees and the communities it serves. The company is headquartered in the US with near- and offshore flexibility, offering scalable and secure custom solutions with 24/7 availability. Multilingual support is also available in multiple languages.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyIndia's digital agency industry has experienced rapid expansion driven by increased internet penetration, smartphone usage, and growing digital media consumption. With approximately 759 million internet users as of 2023, India has emerged as a significant market for digital marketing and advertising agencies. The sector encompasses a wide range of services including digital marketing, social media management, SEO, content creation, web development, and mobile app design.
Despite significant growth, the digital agency industry in India faces several challenges. Intense competition, rapidly evolving technologies, and a shortage of skilled digital marketing professionals pose hurdles to sustained growth. Additionally, concerns around data privacy and compliance with regulatory standards add complexity to marketing campaigns.
However, opportunities remain abundant. The rise of regional language content presents opportunities to reach new audiences across India's diverse linguistic landscape. Additionally, increasing adoption of artificial intelligence (AI) and data analytics allows agencies to offer more targeted and efficient marketing solutions. As more small and medium enterprises (SMEs) shift toward digital transformation, digital agencies can capitalize on this expanding client base.
Overall, India's digital agency landscape offers substantial potential driven by strong digital adoption, enabling agencies to innovate, grow, and deliver value-driven solutions in the evolving digital ecosystem.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.