Leading agencies include ESP SAFETY PRIVATE LIMITED, Maxicus, HawkHire Recruitment agency, Growup Technologies and Webhelp. A total of 16 Customer Service Outsourcing providers in Gurugram, India are ready to help. They serve clients such as Retail, Finance, Technology, E-commerce, Automotive Industry, IT, FMCG, Media, Telecom and Fintech. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Gurugram, India is 876,824. Average local salaries are around $2,000, reflecting market rates.
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Found 16 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Maxicus is a premier business process outsourcing company that leverages the power of people and technology to deliver exceptional customer experiences. With over 20 years of experience, Maxicus serves Fortune 50 brands and top unicorns, providing services such as customer service outsourcing, call center services, sales outsourcing, and digital transformation. By combining innovative technologies like data labeling and annotation services with human expertise, Maxicus helps clients maximize their revenue growth, boost customer satisfaction, and enhance the performance of digital solutions. The company's agile approach empowers businesses to scale their operations efficiently. From delightful customer support to lead generation initiatives, Maxicus provides a comprehensive suite of services that cater to diverse business needs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Iopex Technology harnesses the power of AI to transform businesses. With its comprehensive approach, it propels holistic enterprise transformation by transmuting data into actions, fueling Hyperautomation for amplified predictability and profitability. The company's solutions modernize applications, enhancing scalability, interoperability, and resilience. Robust zero-trust strategies are implemented to fortify the ecosystem. Iopex Technology enables clients to connect, automate all aspects of their business for efficient operations and end-to-end customer journeys. It helps clients harness the power of their enterprise data, build a strong foundation for Enterprise AI to drive innovations in operations. The company infuses AI into automated processes and applications, driving faster and smarter decisions with real-time insights. Iopex Technology builds, integrates, and automates network, infrastructure & security operations, ensuring uninterrupted uptime.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Specializing in providing innovative business process outsourcing solutions to clients across various industries. The company offers a range of services, including big data and BI, customer service outsourcing, call center services, content writing, and sales outsourcing. These services are designed to improve process efficiencies, bring cost savings, and enhance business performance. With expertise in quality assurance and contact center management, the company helps clients boost customer satisfaction and loyalty by setting up and managing inbound and outbound call centers. Additionally, the company supports organizations in boosting the efficiency of their back-office operations, managing channels like email, chat, and other support processes, and handling e-commerce catalog management, product discovery, seller & buyer management, and more. By leveraging cutting-edge innovations such as speech analytics, social media monitoring, interaction analytics, and data-driven insights, clients can achieve significant improvements in customer experience, agent performance, operational efficiency, and productivity. The company's outsourcing services are well-recognized and appreciated by industry-leading platforms and organizations, and its team has developed unique attributes that enable it to stand out from the competition.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Growup Technologies revolutionizes the way businesses operate by providing cutting-edge e-commerce development, business services, customer service outsourcing, digital marketing, and content writing/copywriting. By leveraging its remote staffing solution and workforce-as-a-service platform, Growup enables entrepreneurs to tap into a vast pool of skilled professionals, streamline their operations, and drive growth. With expertise in creating work-from-home profiles and offering virtual assistant services, the company helps businesses focus on core activities while ensuring seamless customer support. As India's largest workforce-as-a-service platform, Growup is poised to become the go-to partner for businesses seeking innovative solutions.
team of 2 - 10 people
7 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Integrated Language Solutions provides a wide range of language services to help businesses thrive in today's diverse environment. Their services include AI development, business services, customer service outsourcing, content writing/copywriting, and more. The company offers interpretation and localization services for over 100 languages, making it a preferred partner for global firms. With years of experience in the industry, they provide high-quality language solutions that help enterprises raise revenues and grow market share.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Valuecent Consultancy provides high-quality business advisory, tax & regulatory, bookkeeping and accounting outsourcing, audit & assurance services to clients looking to expand their business horizons in India and international market. The company offers one-stop solutions for offshoring accounting services, helping businesses cut costs and increase efficiency. With over 11 years of experience, Valuecent Consultancy assists government organizations, MSMEs, and businesses in adapting to new environments, increasing operational efficiencies, and maintaining compliance. The firm provides specialized, independent, and highly professional attention, designed to create growth and increase value for clients. By outsourcing accounting and bookkeeping services, businesses can reduce costs by 40% to 60%. Valuecent Consultancy is a member firm of Antea International, a leading alliance of independent firms with a strong presence in Europe and Latin America.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
ESP Safety is a leading industrial safety, integrity and optimization equipment manufacturer. Founded in 1973, ESP Safety has grown into a global company providing products and services to some of the largest oil and gas producers in the world. Our corporate headquarters and Technology and Training Center are located in San Jose, California. We save lives and preserve capital resources in hazardous environments. Global customers trust us for our high-quality products and services. We adhere to industry standards and carry certifications from several global agencies like FM Approval, VDS, the American Bureau of Shipping, Nemko, TUV, Exida and many others. Our particle detection line includes models which can be utilized in both topside and subsea installations. We have a range of services that complement our products to ensure customer satisfaction.
team of 2 - 10 people
50+ years of industry experience
contact for pricing
contact for pricing
A reputable recruitment agency providing tailored solutions to businesses across various industries. HawkHire's expert team assesses and improves HR system performance, identifies organization development issues, and offers project support. By specializing in business services and customer service outsourcing, they help employers find the perfect candidate for their needs.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $50k
Navigant Technologies Pvt. Ltd. provides a range of business services, including customer service outsourcing, market research, and call center services. These services enable clients to maximize their revenue and improve operational efficiency. With expertise in technology and human resources, Navigant helps businesses navigate the digital world with ease and an innate advantage. The company's AI-driven software programs replicate the cognitive capabilities of world-class employees, ensuring exceptional customer experiences. By outsourcing non-core functions, companies can focus on their core competencies and drive growth.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Providing business services, including customer service outsourcing and back office support. This enables businesses to focus on growth while reducing costs. By leveraging local talent in India, companies can scale quickly and efficiently. With a dedicated team managing non-core tasks, organizations can operate around the clock and make data-driven decisions. Outsourcing also helps reduce liability and risks associated with hiring in-house employees. India Rep Co.'s services are designed to streamline operations, enhance productivity, and provide cost savings.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Open Mind Services Limited offers a range of services to help businesses enhance their customer satisfaction and loyalty. Their inbound call centers, customer service outsourcing, and lead management services enable companies to respond quickly and effectively to customer queries. By leveraging Open Mind Services Limited's expertise, businesses can maximize their lead qualifications, outsource complex tasks, and gain a competitive advantage in the market. With a focus on operational excellence and quality insights, Open Mind Services Limited delivers exceptional patient care and support to clients across various industries, including FMCG, retail, hospitals, and medical companies.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
Avantcore Global Solutions Pvt Ltd is a leading IT services and consulting company that helps businesses transform their operations. With expertise in IT services and consulting, the company provides customers with a range of solutions including customer service outsourcing, call center services, and business services. These services enable clients to streamline their processes, enhance productivity, and reduce costs. By leveraging cutting-edge technologies such as latest programming languages and frameworks, Avantcore Global Solutions Pvt Ltd helps businesses stay ahead of the curve. The company's services are designed to meet the diverse needs of various industries including IT and software development. With a strong focus on delivering exceptional customer experience, Avantcore Global Solutions Pvt Ltd has established itself as a trusted partner for businesses looking to upgrade their operations. By partnering with Avantcore Global Solutions Pvt Ltd, customers can expect improved efficiency, cost savings, and enhanced competitiveness.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
MoreTasks Business Solutions Pvt. Ltd. fuels business growth with power-packed solutions, leveraging AI to revolutionize customer support. Unique solutions for businesses, boosting efficiency and success. With expertise in web & software development, business services, and customer service outsourcing, this company empowers businesses to thrive in the ever-changing market landscape. By embracing cutting-edge technologies and tailored approaches, MoreTasks Business Solutions Pvt. Ltd. helps clients achieve unparalleled success.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $1k
Radical Minds redefines the business process outsourcing landscape with a commitment to excellence and cutting-edge technology. This trusted partner empowers businesses across diverse sectors with tailored solutions, enhancing operational efficiency and driving global growth. With over 13 years of industry expertise, Radical Minds delivers comprehensive service offerings that cater to unique business needs.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Providing business services and customer service outsourcing solutions, RIOT Enterprise helps businesses build strong online presence and foster loyal customer relationships. By leveraging the power of social media and other digital channels, they enable companies to reach a wider audience, drive website traffic, and create opportunities for lead generation. With their expertise in crafting custom documents and handling customer inquiries on social media platforms, RIOT Enterprise takes care of all business communication needs. This approach not only boosts brand value but also inspires lifelong customer loyalty. By offering technical support with utmost efficiency, they cater to the needs of smart devices and ensure seamless order fulfillment. As a trusted partner for businesses in various industries, RIOT Enterprise delivers exceptional results.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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