Leading agencies include Maxicus, Etech and MaxSource Private Limited. A total of 3 Customer Service Outsourcing providers in Vadodara, India are ready to help. They serve clients such as B2C, B2B, Retail, Finance, Technology, E-commerce, Business Services, Academic Institute, Call Center Services and Bloggers, influencers. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Vadodara, India is 500,000. Average local salaries are around $2,000, reflecting market rates.
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Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Maxicus is a premier business process outsourcing company that leverages the power of people and technology to deliver exceptional customer experiences. With over 20 years of experience, Maxicus serves Fortune 50 brands and top unicorns, providing services such as customer service outsourcing, call center services, sales outsourcing, and digital transformation. By combining innovative technologies like data labeling and annotation services with human expertise, Maxicus helps clients maximize their revenue growth, boost customer satisfaction, and enhance the performance of digital solutions. The company's agile approach empowers businesses to scale their operations efficiently. From delightful customer support to lead generation initiatives, Maxicus provides a comprehensive suite of services that cater to diverse business needs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
MaxSource Private Limited offers a range of services to help businesses succeed. Their administrative assistance services include e-commerce development, business services, customer service outsourcing, email marketing, and more. By outsourcing these tasks, businesses can free up time to focus on growth and innovation. With MaxSource's expertise, clients can benefit from increased efficiency, cost savings, and improved customer satisfaction. Whether it's managing online stores, handling customer inquiries, or creating effective marketing campaigns, MaxSource's team is dedicated to providing high-quality support. By leveraging their services, businesses can achieve their goals and stay ahead of the competition.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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