Top 1 companies in Gurgaon, India that deliver Customer Service Outsourcing services!

Leading agencies include Ponka. A total of 1 Customer Service Outsourcing providers in Gurgaon, India are ready to help. They serve clients such as Business Services. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Gurgaon, India is 1,154. Average local salaries are around $2,000, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Also specialize in

AI Development (1)Sales Outsourcing (1)Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Ponka

Gurgaon, India

Customer Service Outsourcing Business Services Sales Outsourcing +2 services

Ponka offers a range of services to help businesses save time and money. By building an off-shore team, companies can gain access to skilled professionals who can handle tasks such as data annotation, image labelling, and database processing. This allows businesses to focus on their core activities while leveraging the expertise of others. Ponka's services also include lead generation and pre-sales support, staff augmentation, audio and video processing, and call center services. These services can benefit clients by increasing efficiency, reducing costs, and improving customer service. With Ponka's help, companies can grow their businesses while making a positive social impact.

team of 2 - 10 people

7 years of industry experience

contact for pricing

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.