Leading agencies include Shared Consulting, LLC and Taksh it solutions pvt ltd. A total of 2 Customer Service Outsourcing providers in Lucknow, India are ready to help. They serve clients such as E-commerce businesses, Businesses in general, Software development companies, Multi-level marketing business and IT services and consulting firms. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Lucknow, India is 4,588,455. Average local salaries are around $2,000, reflecting market rates.
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This company provides a range of services to help businesses thrive in the digital era. With expertise in web & software development, mobile app development, e-commerce development, AI development, IoT development, and more, they can create custom applications and websites that boost sales, expand audiences, and lead client satisfaction. Their services also include Decentralized MLM Software, CRM Software, ERP Development, and Digital Marketing Services. By leveraging the latest technologies and innovative approaches, this company empowers businesses to connect, engage, or empower their clients, driving efficiency, maintenance, and growth. Whether you need a result-driven blockchain development solution, a secure cryptocurrency wallet, or an efficient e-commerce platform, this company is here to help.
team of 26 - 50 people
4 years of industry experience
rate $100 - $150 / hr
min project budget $1k
Shared Consulting, a leading platform company, enables digital transformation for midsize to enterprise businesses. They specialize in IT services and consulting, business process services, customer service outsourcing, and call center services. These services help clients improve organization agility, add new capabilities, and drive value through flexible engagement models. With a focus on quality and innovation, Shared brings the best talent to serve global clients. Their services are designed to transform customer experience, finance operations, and entire business processes.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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