Best 3 companies in Rajkot, India for Customer Service Outsourcing services!

Leading agencies include Virva Infotech, devweb technology It Institute Rajkot and CropX Media. A total of 3 Customer Service Outsourcing providers in Rajkot, India are ready to help. They serve clients such as Business Services, E-commerce, IT services, IT Services, Digital Marketing and Businesses of all sizes. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Rajkot, India is 1,286,678. Average local salaries are around $2,000, reflecting market rates.

Average starting budget
$5,500
while min. project budget is $500
based on 3 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 3 profiles
Popular skills
PHPWordPress.NETKotlinXamarinNode.jsLaravelFlutterAngularAndroid
Key technical proficiencies
based on found companies
Also specialize in
Business Services (3)Web & Software Development (3)Customer Service Outsourcing (3)Design (2)Graphic Design (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
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Spotify
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Found 3 matching agencies

V
Rajkot, India

With years of experience, Virva Infotech provides expert web and software development services that transform businesses digitally. Their team offers a full suite of solutions to help achieve goals, from mobile app development to customer service outsourcing. Leveraging the latest technologies, they deliver seamless experiences, optimizing and scaling for remarkable results. By choosing Virva Infotech, businesses can stay ahead in an ever-evolving digital landscape.

team of 2 - 10 people

7 years of industry experience

contact for pricing

min project budget $1k

Transforming businesses through digital marketing excellence. With years of experience in providing top-notch digital marketing solutions, Devweb Technology It Institute Rajkot offers a comprehensive range of services to help businesses thrive in the ever-evolving digital landscape. From web and software development to mobile app development and e-commerce development, the company provides end-to-end solutions that cater to diverse business needs. By leveraging its expertise in IT services and consulting, Devweb Technology It Institute Rajkot helps businesses expand their opportunities, stay ahead of the competition, and achieve sustainable growth. With a focus on digital marketing, the company offers training programs that equip individuals with the necessary skills to succeed in this field. Whether you're looking to kickstart your career or take your business online, Devweb Technology It Institute Rajkot is the ideal partner for all your digital transformation needs.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

min project budget $10k

C
Rajkot, India

CropX Media is a leading provider of comprehensive digital solutions, empowering businesses to thrive in today's fast-paced landscape. With expertise in web and software development, business services, customer service outsourcing, and more, CropX Media helps clients streamline operations, boost efficiency, and reach new heights. By leveraging cutting-edge technologies and innovative approaches, the company delivers tailored solutions that drive tangible results. From UI/UX design to video production, and from branding to social media marketing, CropX Media's comprehensive services cater to diverse client needs. By partnering with CropX Media, businesses can unlock new opportunities, enhance their online presence, and stay ahead of the competition.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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