Leading agencies include YourDailyTask, Integreon, Firstsource Solutions, Concinnity Media Technologies and Salecline. A total of 18 Customer Service Outsourcing providers in Mumbai, India are ready to help. They serve clients such as Telecom, Healthcare, Media, Fintech, Engineering, UK, IT, OTT, IVR and BPO. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Mumbai, India is 12,442,373. Average local salaries are around $2,000, reflecting market rates.
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Found 18 matching agencies
Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
INSIDEA offers a comprehensive range of services designed to help businesses thrive in today's digital landscape. From web and software development to customer service outsourcing and digital marketing, INSIDEA provides expert support to help companies achieve their goals. With a team of experienced professionals and a vast network of talent, INSIDEA enables businesses to focus on growth and innovation while leveraging cutting-edge technology. By partnering with INSIDEA, businesses can transform clicks into conversions, maximize digital potential, and drive revenue growth. Whether it's creating engaging content, managing social media, or optimizing SEO, INSIDEA's experts provide tailored solutions to meet the unique needs of each client.
team of 26 - 50 people
3 years of industry experience
contact for pricing
contact for pricing
Cosmic Sounds offers a range of services to help businesses achieve their communication goals. The company provides dubbing, voice over, and subtitling services for various industries such as advertising, entertainment, e-learning, radio, IVR, telecom, fintech, banking, OTT, engineering, biology, government, and AI solution providers. With a team of experienced professionals, Cosmic Sounds delivers high-quality services with accurate and efficient turnaround times. The company's services can benefit clients by enhancing their brand visibility, improving customer engagement, and increasing business productivity.
team of 2 - 10 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
i2c World Inc. provides intelligent business process outsourcing solutions to transform the way companies operate in today's digital age. With expertise in healthcare solutions and simple medical billing, the company offers care without boundaries. This enables clients to focus on their core activities while relying on i2c World for efficient customer communication. By leveraging its services, businesses can benefit from cost savings, improved productivity, and enhanced customer satisfaction. The company's customer service outsourcing, call center services, and sales outsourcing solutions are designed to meet the unique needs of various industries. Through these services, clients can tap into a talented workforce, streamline operations, and drive revenue growth. i2c World Inc.'s technology platform is built on cutting-edge tools and frameworks, ensuring seamless integration and optimal performance. By partnering with i2c World Inc., businesses can gain a competitive edge in their respective markets.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $5k
PremiumHelp provides a range of virtual assistant services to support businesses in achieving their goals. With over 10 years of experience, the company offers expert graphic designers, web developers, social media management, transcription, translation, subtitles and closed captioning, data entry, content writing, real estate support, digital marketing, and customer support. These services help businesses save time and money, improve productivity, and expand their reach to a wider audience.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
YourDailyTask provides top-notch virtual assistant services to meet the multiple service requirements of entrepreneurs, business professionals, start-ups, and medium and small enterprises. Their team offers custom-built solutions for every business type, including administrative virtual assistants, web and graphic assistants, SEO/Marketing Virtual Assistants, email & chat support assistants, social media virtual assistants, bookkeeping virtual assistants, and legal virtual assistants. With these services, businesses can simplify their operations, streamline processes, and enjoy cost-effective solutions. This allows entrepreneurs to focus on their core activities while leveraging the expertise of a professional virtual assistant. By partnering with YourDailyTask, businesses can boost productivity, improve customer service, and increase visibility in the market.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Viaante Business Solutions is a leading services company that provides a wide range of solutions to help businesses succeed. With expertise in web, software, mobile app development, e-commerce, AI, healthcare payer, provider, IT, and data management, Viaante empowers clients to focus on their core competencies while leveraging the company's transactional activities. By streamlining processes and building trusted relationships, Viaante delivers excellence in every aspect of its work. The company's time-tested methodology ensures that delivery excellence is at the heart of its operations, enabling customers to outperform in their core areas of business. With a focus on optimizing processes and creating long-lasting partnerships, Viaante's holistic solutions help clients overcome complex challenges.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Ranift Fasteners is a renowned manufacturer and supplier of high-quality fasteners. The company offers a wide range of services, including Business Services and Customer Service Outsourcing, which enable customers to focus on their core activities while leveraging Ranift's expertise. By partnering with Ranift, businesses can improve efficiency, reduce costs, and enhance customer satisfaction. With its strong manufacturing capabilities and global presence, Ranift Fasteners is well-equipped to meet the diverse needs of various industries, including construction and manufacturing. The company's commitment to quality, innovation, and customer satisfaction has earned it a reputation as a trusted partner for fastener solutions.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Athena BPO is a leading provider of business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to improve their operational efficiency and customer satisfaction. With over 16 years of experience, Athena BPO has developed strong expertise in serving clients across various industries, such as BFSI, FMCG, media, and telecom. The company offers a range of benefits, including cost savings, increased productivity, and enhanced customer engagement. By leveraging Athena BPO's services, businesses can focus on their core competencies while ensuring exceptional customer experience. Athena BPO's multi-lingual support in 11 regional languages ensures seamless communication with customers across different regions.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Salecline offers sector-agnostic third-party sales and customer support solutions for B2B companies. Its expert team manages the entire sales cycle, handles customer grievances, and ensures businesses thrive. The company provides comprehensive customer support solutions to help businesses focus on bigger challenges and serve customers better. With expertise and dedication, Salecline delivers exceptional results, increased revenue, and improved customer experiences.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $5k
Concinnity Media Technologies is a leading provider of tech services that empower global companies to scale their projects to new levels. With expertise in web and software development, mobile app development, and business services, they deliver tailored solutions that drive growth and success. By leveraging technologies such as Drupal, React, Node, and others, they build cloud-based web and mobile applications for major enterprises across various industries, including mobility, fintech, telecom, and media. Their team of tech ninjas is based in India, spanning from Kerala to the Himalayas, with a presence in Mumbai and Bangalore. With a focus on digital transformation, they consult experts who bring together developers, architects, and Scrum masters to create meaningful outcomes. By partnering with Concinnity Media Technologies, clients can tap into their expertise and create opportunities for growth and success.
team of 26 - 50 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a boutique research and brand solutions provider. They have successfully expanded their presence in India and UK, partnering with clients to achieve business goals. With an experienced team, they provide end-to-end research solutions from idea to launch stage and beyond. Their services include Business Services, Customer Service Outsourcing, Call Center Services. By adapting to client needs, they ensure clients succeed. EPITOME RESEARCH & BUSINESS SOLUTIONS LTD offers customized research projects and methodologies. They have an In-House panel for Consumers, B2B, and Healthcare professionals, comprising 10 million+ panelists globally and conducting over 4 lac+ surveys.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
VertexInfocom is a leading provider of IT services and consulting, business services, customer service outsourcing, call center services, and sales outsourcing. By leveraging its expertise in these areas, the company helps clients streamline their operations, improve efficiency, and enhance customer satisfaction. With years of experience, VertexInfocom delivers tailored solutions that cater to the unique needs of each client, enabling them to thrive in a rapidly changing business landscape.
team of 2 - 10 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Provirtualassistants provides a range of services to help businesses succeed in today's digital world. With the help of virtual assistants, companies can reduce their workload, save budget, and increase productivity. Provirtualassistants offers customer service outsourcing, business services, web design, digital marketing, and social media marketing solutions. These services enable businesses to focus on their core operations while leveraging the expertise of skilled virtual assistants. By hiring a virtual assistant from Provirtualassistants, companies can access top talent, work around the clock, and benefit from reduced costs and increased efficiency.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $5k
Offshore Team provides dedicated teams for business process insourcing, offering a range of services including web and software development, mobile app development, e-commerce development, testing services, AI development, virtual reality and augmented reality development, IoT development, IT services and consulting, IT staff augmentation, and customer service outsourcing. By working with Offshore Team, clients can save more than 65% of manpower costs and benefit from the expertise of local teams with a strong focus on information technology, BPO, retail/e-commerce, engineering, and other industries. With state-of-the-art offices and latest technology infrastructure, Offshore Team enables companies to outsource complex tasks and focus on core business activities.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
Optiserver Business Management provides a range of services to strengthen businesses globally. Their customer support team addresses a spectrum of issues, and their debt recovery team specializes in comprehensive collection services. Additionally, they offer third-party verification, documents verification, market survey, and international and domestic BPO services. These services can benefit clients by providing high-quality support, efficient collections, and precise documentation. With their expertise, businesses can recover worldwide revenue and strengthen their presence globally.
team of 2 - 10 people
2 years of industry experience
rate $25 - $50 / hr
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Mumbai from 18 available options
Before contacting Customer Service Outsourcing agencies in Mumbai, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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