There are 1 companies in Guwahati, India offering Customer Service Outsourcing services!

Leading agencies include Neeyor Technologies. A total of 1 Customer Service Outsourcing providers in Guwahati, India are ready to help. They serve clients such as Various Industries. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Guwahati, India is 1,000,000. Average local salaries are around $2,000, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Also specialize in

Market Research (1)Sales Outsourcing (1)Business Services (1)Call Center Services (1)Social Media Marketing (SMM) (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Neeyor Technologies

Guwahati, India

Customer Service Outsourcing Call Center Services Sales Outsourcing +3 services

Neeyor Technologies provides expert business solutions that help entrepreneurs and businesses grow smarter. With a range of services including customer service outsourcing, social media marketing, market research, call center services, sales outsourcing, and more, Neeyor helps clients manage their daily tasks efficiently. This allows them to focus on core operations and achieve their business goals. By leveraging the expertise of professionals with good experience and knowledge in different fields of business, clients can customize and complete their work without wasting time and money. Neeyor Technologies offers flexible solutions that cater to individual needs and budgets, making it an ideal partner for businesses looking to expand or improve their operations.

team of 2 - 10 people

9 years of industry experience

contact for pricing

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.