Leading agencies include Maxicus and Crivitz Global Services. A total of 2 Customer Service Outsourcing providers in Ludhiana, India are ready to help. They serve clients such as Retail, Finance, Technology, E-commerce, Accounting, Tech Support and Travel Assistance. Local internet speeds average 50 Mbps, supporting fast development and collaboration. Population of Ludhiana, India is 2,232,000. Average local salaries are around $2,000, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 2 matching agencies
Maxicus is a premier business process outsourcing company that leverages the power of people and technology to deliver exceptional customer experiences. With over 20 years of experience, Maxicus serves Fortune 50 brands and top unicorns, providing services such as customer service outsourcing, call center services, sales outsourcing, and digital transformation. By combining innovative technologies like data labeling and annotation services with human expertise, Maxicus helps clients maximize their revenue growth, boost customer satisfaction, and enhance the performance of digital solutions. The company's agile approach empowers businesses to scale their operations efficiently. From delightful customer support to lead generation initiatives, Maxicus provides a comprehensive suite of services that cater to diverse business needs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Crivitz Global Services empowers businesses to thrive in a competitive landscape by providing tailored outsourcing solutions. Their comprehensive range of services helps clients streamline operations, reduce overhead costs, and access a global pool of skilled professionals. With Crivitz, businesses can create a virtual team, transform or expand existing teams, and outsource specific processes like customer service or data entry. This enables companies to minimize salary and overhead expenses, eliminate active employee management burdens, and increase productivity and profitability. By leveraging technology and innovative approaches, Crivitz Global Services delivers 24/7 support, ensuring clients can focus on their core activities. The company's services cater to various industries, including tech support, travel assistance, accountancy, and more.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.