Leading agencies include AnswerForce, VirtusaPolaris, TransPerfect, Webhelp and Laserfiche. A total of 1,902 Customer Service Outsourcing providers are ready to help. They serve clients such as Healthcare, Finance, Financial Services, Retail, Startups, Technology, Government, Real Estate, Customer Service and ECommerce.
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Found 1902 matching agencies
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Laserfiche enables teams to work efficiently by automating processes and simplifying enterprise content management. This results in increased productivity, reduced busywork, and improved efficiency. With its low-code design, users can create automated workflows without requiring IT skills. The platform also provides a centralized document management system for secure and easy sharing of records. This allows teams to collaborate easily, find what they need quickly, and maintain compliance. Laserfiche's solutions benefit businesses by improving customer service, supporting growth initiatives, and controlling costs.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Ruby provides business services, customer service outsourcing, and call center services to help small businesses manage their customer communication effectively. With its virtual receptionist and live chat solutions, Ruby enables businesses to engage with customers in a more personalized way, capturing more opportunities and outmaneuvering the competition. The company's flexible solutions are designed to meet the needs of businesses of all sizes and specialties, providing 24/7 support to help them stay focused on their goals.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
REVE Chat offers a robust customer communication platform that empowers businesses to provide smarter, more personalized support to their customers. With its AI-powered chatbot, enriched live chat solution, and advanced co-browsing feature, REVE Chat helps companies deliver exceptional customer experiences across multiple channels. By leveraging its built-in ticketing system, chat SDK, and robust API access, REVE Chat enables businesses to resolve customer issues efficiently, automate sales processes, and qualify leads. The platform's 40+ ready integrations with e-commerce platforms, CRMs, and CMS also facilitate seamless connectivity. By engaging customers in real-time, providing proactive support assistance, and delivering personalized solutions, REVE Chat helps businesses increase satisfaction rates, reduce query volumes, and drive growth.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $100k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Smith.ai offers a range of services to help businesses grow. With next-generation AI and human-staffed web chat, they provide solutions for all industries. Their customer engagement platform is designed to power growth, leveraging the power of AI to enhance customer interactions. By combining AI and human capabilities, Smith.ai helps clients improve their customer service, sales, and conversion rates. This results in increased revenue, customer satisfaction, and competitiveness. Smith.ai's services include 24/7 live receptionists, outreach, and chats, as well as call center services, customer service outsourcing, sales outsourcing, and more. By partnering with Smith.ai, businesses can unlock new opportunities for growth and success.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Helplama's live chat answering services integrate all channels customers use, providing a single view of every interaction. Automated emails and alerts can be sent to customers, while phone support can be integrated with ease. This enables businesses to proactively assist customers 24/7 using their live chatbot. The Helplama helpdesk also allows for real-time analysis and improvement of key customer support metrics. By analyzing ticket volume, active channels, and agents' performance, businesses can measure customer satisfaction and turn issues into revenue. With Helplama's expertise, businesses can improve customer support with feedback and enhance their overall operations.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
IBR Latam is a leading provider of innovative solutions to businesses in Argentina. With over a decade of experience, they offer a range of services designed to help companies succeed in today's competitive market. Their expertise includes Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By outsourcing these functions to IBR Latam, businesses can free up resources to focus on core activities and drive growth. Additionally, their services are tailored to meet the unique needs of each client, providing personalized support and attention to detail. Whether it's improving customer satisfaction, increasing sales, or streamlining operations, IBR Latam has the expertise and technology to help businesses achieve their goals.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
CCI Global is a leading provider of business services, customer service outsourcing, and sales outsourcing solutions in Africa. The company empowers clients by offering world-class solutions that drive value for their customers and businesses. With extensive experience in the BPO sector, CCI has become Africa's largest outsourcing provider, supporting domestic and international clients across various industries. By leveraging its global capabilities and African expertise, CCI helps clients improve customer engagement, increase productivity, and reduce costs. The company's impact sourcing initiatives also contribute to sustainable development in Africa.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
AthenaHealth provides comprehensive practice management solutions that deliver EHR, RCM, and patient engagement software and services. This integrated approach empowers clinicians to streamline clinical complexity, improve overall performance, and enhance care coordination. By leveraging cloud-based healthcare products and services, AthenaHealth helps reduce costs, improve patient outcomes, and boost efficiency and profitability. The company's suite of tools and platforms supports small practices and complex healthcare organizations, enabling them to scale as they grow. With a focus on expert consulting and support, AthenaHealth enables clients to maximize their performance and ROI.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
VMG BPO offers a range of services to help businesses manage their customer support tasks efficiently. Their team provides 24/7 outsourcing services, including live chat support, email support, telecalling teams, and virtual assistants. These services enable businesses to connect quickly with potential customers and respond promptly to queries. By leveraging VMG BPO's expertise in business process outsourcing, companies can enhance productivity, improve responsiveness, and reduce operational costs. With tailored teams and bespoke solutions, VMG BPO helps businesses cater to their unique needs and achieve their goals. By adopting these services, businesses can streamline their operations, increase efficiency, and drive growth.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
NICE inContact empowers businesses to deliver seamless, frictionless customer experiences through its cutting-edge Cloud Contact Center Solutions. With a comprehensive suite of products including CXone, Workforce Engagement Management, and Journey Orchestration, NICE enables organizations to drive operational efficiency, boost revenue growth, and enhance customer satisfaction. By leveraging advanced AI technologies such as Enlighten Copilot and Autopilot, businesses can automate tasks, improve agent productivity, and deliver personalized experiences. Whether in Telecommunications, Financial Services, Healthcare, or other industries, NICE's solutions help companies create a better customer experience, drive loyalty, and achieve their business objectives.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Masdar is a leading clean energy company that has been driving the global energy transition for over 17 years. The company provides various services, including business services, customer service outsourcing, and sales outsourcing, to help clients achieve their net-zero objectives. By supporting more than 40 countries in their energy transition, Masdar helps them expand their renewable energy footprint and deliver their strategic initiatives, such as the UAE's Net Zero by 2050 initiative. Masdar's global initiatives empower women and young people to become sustainability leaders, reward grassroots sustainability solutions, and foster global collaboration. The company's technologies include green hydrogen, renewable energy projects, and low-carbon urban development. Masdar has backed various countries' bold energy transitions, including Uzbekistan's, and provides funding for specific projects, such as the Swainson's hawks conservation project in Antelope Valley.
team of 101 - 250 people
15+ years of industry experience
rate $200 - $300 / hr
min project budget $5k
PissedConsumer is a leading online platform that empowers consumers to share their experiences and resolve issues with companies. By leveraging its vast network, consumers can communicate directly with brands, access complaint letter samples, and gain valuable insights into industry trends. With its commitment to fairness and transparency, PissedConsumer fosters a community of smart consumers who demand better from the businesses they interact with. Through its services in customer service outsourcing, search engine optimization, and PR services, PissedConsumer helps companies improve their customer experience and maintain a strong reputation. By joining forces with PissedConsumer, individuals can enhance their voice and make a real difference in promoting consumer rights.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Helpware provides a range of innovative services to transform customer experiences, from AI development and cybersecurity to business services and customer service outsourcing. Their AI solutions enable businesses to automate, personalize, and enhance their data, while their cybersecurity technology protects sensitive information. By leveraging their expertise in human task support, Helpware helps clients create superior customer experiences, drive growth, and achieve a strong brand presence.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
TeleTech provides a range of services to deliver exceptional customer experiences. Their solutions blend AI-first technology and human interactions to optimize costs and improve outcomes. With expertise in big data & BI, AI development, robotic process automation, business services, customer service outsourcing, and call center services, TeleTech empowers businesses to achieve their goals. By leveraging advanced technologies such as messaging solutions, digital transformation strategies, and customer experience insights, TeleTech helps companies like health benefits providers and major banks enhance their CX. This enables them to handle high volumes of calls more efficiently, increase employee productivity, and improve CSAT. With a global presence in 6 continents, across 80+ contact centers, and over 50 languages, TeleTech is a trusted partner for leading brands.
team of 1000+ people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Kärcher NZ provides professional cleaning services to businesses and homeowners. Their offerings include customer service outsourcing, which enables companies to focus on their core operations while Kärcher NZ handles customer inquiries and support. This allows businesses to improve customer satisfaction and reduce costs. With a wide range of cleaning equipment and pressure washers, Kärcher NZ helps preserve monuments and clean homes. The company prioritizes sustainability in all its operations, from concept to production. By using environmentally friendly practices, Kärcher NZ contributes to a cleaner and healthier environment. Their expert cleaning machines are designed for professional use, making it easy for businesses to maintain their facilities. With years of experience dating back to 1935, Kärcher NZ has established itself as a trusted provider of cleaning solutions.
team of 1000+ people
90+ years of industry experience
contact for pricing
contact for pricing
NETbilling provides a range of services to help businesses increase profitability and efficiency. Their solutions include customer service outsourcing, call center services, and payment processing with competitive rates. By partnering with NETbilling, merchants can enjoy fast, professional, and courteous transaction processing, as well as robust risk management and reporting tools.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Text, Inc. provides AI development and business services to help brands deliver exceptional customer service at scale. By leveraging data and machine learning, the company offers text-based products that analyze, enrich, and automate communication. This enables businesses to gain insights into customer queries, summarize conversations, and extract essential details from tickets with ease. With a focus on automation and control, Text, Inc.'s solutions empower brands to improve their service operations and enhance customer satisfaction. The company's AI-driven approach is powered by machine learning and data analysis, allowing for accurate insights and personalized experiences.
team of 101 - 250 people
20+ years of industry experience
rate $300 - $400 / hr
min project budget $250k
Outsource Accelerator is a leading independent resource for outsourcing information, advisory, and expert implementation. It provides a comprehensive directory of 3,900+ BPO companies, over 5,000 articles, and 450+ podcast episodes to help businesses learn about outsourcing. By leveraging the company's aggregator marketplace, clients can save up to 70% on staff costs, drive innovation and growth, and engage with top outsourcing suppliers worldwide.
team of 26 - 50 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Denodo offers a comprehensive data management platform that accelerates data virtualization adoption with ready-to-use software on scalable cloud platforms. This platform supports various patterns and use cases, including Big Data, NoSQL data stores, and artificial intelligence. With Denodo's Logical Platform, customers can manage their data effectively, ensuring availability, usability, integrity, and security. The platform is designed to simplify and automate manual tasks, providing a modern solution for business operations. By leveraging logical data architectures, customers can integrate disparate data from various locations, formats, and latency levels. This enables the creation of universal semantic models, which can be used with BI and data science tools, data catalogs, and APIs. Denodo's platform is recognized as a leader in Data Integration by Gartner and Forrester, making it an ideal choice for customers focusing on enterprise-wide data fabric strategies.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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