Leading companies include AnswerForce, Arise, VirtusaPolaris, Webhelp and Insight Global. A total of 1,892 Customer Service Outsourcing providers are ready to help. They serve clients such as Healthcare, Retail, E-commerce, Finance, Businesses, Telecommunications, Business, Technology, Business Services and Startups.
CCI Global is a leading provider of business services, customer service outsourcing, and sales outsourcing solutions in Africa. The company empowers clients by offering world-class solutions that drive value for their customers and businesses. With extensive experience in the BPO sector, CCI has become Africa's largest outsourcing provider, supporting domestic and international clients across various industries. By leveraging its global capabilities and African expertise, CCI helps clients improve customer engagement, increase productivity, and reduce costs. The company's impact sourcing initiatives also contribute to sustainable development in Africa.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Outsource Accelerator is a leading independent resource for outsourcing information, advisory, and expert implementation. It provides a comprehensive directory of 3,900+ BPO companies, over 5,000 articles, and 450+ podcast episodes to help businesses learn about outsourcing. By leveraging the company's aggregator marketplace, clients can save up to 70% on staff costs, drive innovation and growth, and engage with top outsourcing suppliers worldwide.
team of 26 - 50 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Masdar is a leading clean energy company that has been driving the global energy transition for over 17 years. The company provides various services, including business services, customer service outsourcing, and sales outsourcing, to help clients achieve their net-zero objectives. By supporting more than 40 countries in their energy transition, Masdar helps them expand their renewable energy footprint and deliver their strategic initiatives, such as the UAE's Net Zero by 2050 initiative. Masdar's global initiatives empower women and young people to become sustainability leaders, reward grassroots sustainability solutions, and foster global collaboration. The company's technologies include green hydrogen, renewable energy projects, and low-carbon urban development. Masdar has backed various countries' bold energy transitions, including Uzbekistan's, and provides funding for specific projects, such as the Swainson's hawks conservation project in Antelope Valley.
team of 101 - 250 people
20+ years of industry experience
rate $200 - $300 / hr
min project budget $5k
Helplama's live chat answering services integrate all channels customers use, providing a single view of every interaction. Automated emails and alerts can be sent to customers, while phone support can be integrated with ease. This enables businesses to proactively assist customers 24/7 using their live chatbot. The Helplama helpdesk also allows for real-time analysis and improvement of key customer support metrics. By analyzing ticket volume, active channels, and agents' performance, businesses can measure customer satisfaction and turn issues into revenue. With Helplama's expertise, businesses can improve customer support with feedback and enhance their overall operations.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Smith.ai offers a range of services to help businesses grow. With next-generation AI and human-staffed web chat, they provide solutions for all industries. Their customer engagement platform is designed to power growth, leveraging the power of AI to enhance customer interactions. By combining AI and human capabilities, Smith.ai helps clients improve their customer service, sales, and conversion rates. This results in increased revenue, customer satisfaction, and competitiveness. Smith.ai's services include 24/7 live receptionists, outreach, and chats, as well as call center services, customer service outsourcing, sales outsourcing, and more. By partnering with Smith.ai, businesses can unlock new opportunities for growth and success.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Helpware provides a range of innovative services to transform customer experiences, from AI development and cybersecurity to business services and customer service outsourcing. Their AI solutions enable businesses to automate, personalize, and enhance their data, while their cybersecurity technology protects sensitive information. By leveraging their expertise in human task support, Helpware helps clients create superior customer experiences, drive growth, and achieve a strong brand presence.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Conversational provides professional virtual receptionist services to businesses, ensuring that no call goes unanswered. Their team of trained and experienced receptionists answer phones, take messages, and perform basic customer service tasks. This allows businesses to focus on their core activities while maintaining a professional image. With Conversational's virtual receptionist service, businesses can benefit from improved customer satisfaction, reduced missed calls, and increased productivity. By adapting to the needs of each business, Conversational helps clients grow their profit without adding to their to-do list.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Convoso powers conversations at scale, providing the leading contact center software for sales and lead generation teams. As a MarTech innovator, its award-winning solutions include the fastest, most powerful omnichannel dialer, as well as Voso AI, conversational AI technology. Since 2006, Convoso has continuously innovated its solutions to drive customer growth while supporting regulatory compliance. With its contact center software, Convoso accelerates revenue by reaching more leads, faster. The platform features a predictive dialer engine that boosts performance efficiency and improves ROI. By automating sales outreach, Convoso helps businesses increase higher contact rates, reduce spam calls, and boost conversions. The company's solutions support various industries, including business services, customer service outsourcing, content marketing, marketing strategy, email marketing, mobile & app marketing, call center services, and sales outsourcing.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Chat Agents Inc provides real-time live chat support to businesses, allowing them to focus on their core activities while providing excellent customer service. With Chat Agents, businesses can increase online leads, lower overheads, and improve customer satisfaction. The company offers fully managed live chat services, staffed by real people who engage with website visitors in real-time. This helps to generate more online leads, intakes, and bookings. Chat Agents also assists with routine tasks such as scheduling appointments and capturing new client intakes. By providing 24/7 support, businesses can improve their brand loyalty and trust. The company's services are ideal for small and mid-size businesses looking to enhance their customer experience.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $5k
Moneypenny provides comprehensive answering services to businesses of all sizes, offering a seamless extension of their operations. Their team of experienced agents handles calls and chats on behalf of clients, providing a brilliant people-powered solution. With Moneypenny's expertise in customer service outsourcing, call center services, and business services, companies can enjoy exceptional customer experiences while focusing on their core activities. By leveraging the latest communication technology and innovative solutions, Moneypenny empowers businesses to capture every opportunity and deliver outstanding service on behalf of their customers.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Observe.AI provides conversation intelligence software for contact centers, powered by generative AI. This enables businesses to gain valuable insights from every interaction, maximize frontline team performance, and accelerate outcomes. With Observe.AI, companies can leverage the best-in-class contact center LLM to uncover insights from every interaction and supercharge their frontline teams. This leads to improved customer experience, increased sales conversions, compliance adherence, and revenue growth. Observe.AI helps businesses satisfy more customers quickly, reduce risk, and boost outcomes across the contact center.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Hi-Deas Expedient Solutions Limited is a leading provider of innovative business solutions. The company helps growing companies from micro, small, medium to large enterprises achieve digital transformations by setting up call centers and providing customer service outsourcing services. With its expertise in VoIP telephony, Hi-Deas simplifies complex technical business processes, breaking information and communication boundaries through digitization. By leveraging technology, the company enables businesses to become intelligent enterprises. Hi-Deas offers a range of services, including call center services, customer service outsourcing, and IT business process outsourcing. These services can benefit clients by improving operational efficiency, enhancing customer experience, and reducing costs. With its world-class solutions, Hi-Deas delivers value to growing companies seeking digital transformation.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
TaskUs is a digital solutions provider that combines human expertise with AI power to drive efficiency, productivity, and enhanced customer experience. The company offers high-quality data labeling services to help businesses develop cutting-edge AI systems. Its hybrid approach of people plus AI enables detection and removal of harmful content, fight against fraud, and mitigate risks. TaskUs helps clients develop processes, make headcount more efficient, and grow business through generative AI. With a focus on customer needs and employee culture, the company delivers first-class service to its clients across various industries. TaskUs provides advisory-led end-to-end CXM services backed by a resilient operating framework to meet dynamic and growing requirements.
team of 1000+ people
15+ years of industry experience
contact for pricing
min project budget $50k
AdvancedMD offers a suite of medical office software solutions designed to streamline clinical and financial workflows. Their comprehensive platform includes billing, scheduling, charting, reporting, and patient engagement tools. By automating every stage of the care journey, AdvancedMD helps practices increase efficiency, reduce administrative overhead, and enhance the overall patient experience. With their cloud-based software hosted on Amazon Web Services, AdvancedMD provides unparalleled security and scalability. Whether you're looking to grow your practice or optimize existing operations, AdvancedMD's expert team can help you achieve your goals.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Sitel provides comprehensive business services, customer service outsourcing, and call center solutions to help businesses deliver exceptional customer experiences. With a global presence, Sitel combines strength and scale with an entrepreneurial approach to meet the challenges of modern contact centers. Their omnichannel contact center solutions enable brands to build deeper connections with customers, driving loyalty and growth. By harnessing operational insights and leveraging human-centered strategy, technology, and data-driven approaches, Sitel helps clients overcome unique customer experience challenges and achieve tangible results across various industries.
team of 501 - 1000 people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
SupportYourApp provides expert customer service outsourcing solutions, leveraging a decade of expertise in delivering high-quality 24/7 support to businesses worldwide. By outsourcing customer service, companies can boost their customer satisfaction rates and focus on their core agendas. SupportYourApp's team of professional consultants offers seamless integration with various channels of communication, ensuring fast resolution times and exceptional customer experiences. With over 60 languages supported and a range of security certifications, SupportYourApp is an ideal partner for businesses seeking reliable and efficient outsourced support services.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Atento transforms the customer experience through technology, providing end-to-end CX solutions that track and improve every customer touchpoint. By leveraging data science, digital marketing, and marketing intelligence, Atento enables companies to increase sales by up to 30%. Their services include IT Services & Consulting, Business Services, and Customer Service Outsourcing, which help clients deliver engaging brand experiences, boost efficiency with back and front-office automation, and create valuable connections with customers at every touchpoint.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
SYKES provides comprehensive customer experience solutions, harnessing operational insights to meet the challenges of contact centers and customer expectations. Through its omnichannel contact center offerings, SYKES delivers a competitive advantage for brands, enabling deeper customer connections in moments that matter. With a strong presence across global delivery countries, SYKES supports clients in various industries, including banking and financial services, travel and hospitality, and more. By combining human-centered strategy, robust technology, and insightful data, SYKES accelerates CX and digital transformation, simplifying customer contact and building long-term loyalty. This results in tangible benefits for clients, including improved customer satisfaction, increased efficiency, and enhanced brand reputation.
team of 1000+ people
40+ years of industry experience
contact for pricing
min project budget $5k
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Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
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